- Immediately contact our live chat or call the whatsapp number at 0813-1391-1391 in less than 2x24 hours after the item arrives.
- Attach an unboxing video without a break when opening your order package.
- Make sure the installed security seal tag has not been opened from the item you ordered and the condition of the item has not been used/used.
- Exchanges can be made if the product received is proven to be non-original or unsuitable/defective/damaged due to our fault, whether the model/color/or size ordered. We do not serve the exchange of products on the grounds that they are too small or too big. Make sure your size by looking at the size chart on each product
- All shipping costs for returning goods are the responsibility of the seller if there is an error from our team.
- We reserve the right to refuse a product exchange application if there is a lack of the requirements mentioned above.
There are no refunds, all will be resolved by exchanging the product.
If the desired product is no longer in stock, we will provide an optional exchange for another model at the same price or above.
*For prices above/more expensive, the buyer must transfer the difference.
*For exchange for a cheaper item, the difference in money cannot be returned. (except on our fault)